1. Data Controller and Contact
Valtro Services Sdn Bhd is responsible for personal data it controls in connection with its products, website and services. A dedicated privacy contact must be confirmed before publication.
2. Information Collected
Depending on the service, data may include contact and business details, vehicle registration numbers, parking timestamps, LPR/CCTV images, access credentials, transaction references, billing records and technical logs.
3. Purposes of Processing
To operate parking and access systems, process payments, issue invoices, manage season passes, support customers, detect fraud, investigate incidents, maintain security and meet legal obligations.
4. Disclosure and Service Providers
Data may be shared with authorised parking operators, payment processors, technology vendors, hosting providers and regulators subject to appropriate safeguards.
5. Security and Retention
Reasonable technical and organisational measures are applied. Specific retention periods must be documented before publication.
6. Access, Correction and Requests
Individuals may request access or correction and exercise applicable rights under Malaysia’s Personal Data Protection Act 2010, as amended, subject to legal exceptions.
7. Cookies and Analytics
Where cookies or analytics are used, their types, purposes and available choices will be described in the published policy.
8. Policy Updates
This policy may change with services, technology or legal requirements. An approved effective date must be inserted before publication.